Invoice not marked as paid

Have you paid an invoice but it still shows as Unpaid in your client area? (It may take a little time)

If this happens open up a ticket with Billing, and provide the following:

1. Your PayPal email.

2. The PayPal Unique Transaction ID.

With this information, we will be able to look up your payment transaction and mark your invoice as paid.

Was this answer helpful?

 Print this Article

Also Read

How to cancel

If you no longer need a service you can use the "Request Cancellation" feature. If you do not...

Can I contact support 24/7?

Yes. You can contact support at any time by opening up a ticket in the client area.We monitor our...

Android Mobile App

You can find the "SecuredSpeed VPS Manager" on the Android Market by searching for...

Are you a reseller?

No, we are not a reseller. We have root access to and manage our own servers and equipment.

Do you do refunds?

No, as this is a prepaid service (like a prepaid phone). You pay for your term ahead of time...