Can I contact support 24/7?

Yes. You can contact support at any time by opening up a ticket in the client area.

We monitor our hardware and network around the clock, 24/7/365.

Our customer support team generally takes care of all sales, billing, and non-emergency tech support tickets during daytime hours (9:00am-6:00pm PST - Los Angeles, CA Time).

Was this answer helpful?

 Print this Article

Also Read

Are you a reseller?

No, we are not a reseller. We have root access to and manage our own servers and equipment.

Where are your data centers located?

The SecuredSpeed datacenters are strategically located in Los Angeles, California and Miami,...

Instant Setup

Most of the time new server orders are setup instantly after the invoice has been marked as paid....

How to cancel

If you no longer need a service you can use the "Request Cancellation" feature. If you do not...

Do you offer an SLA?

We do not and here's why: Almost all hosting SLA agreements are a joke. Ever read the fine...